APR

Asiatic Public Relations Network (Pvt.) Ltd. Karachi – Lahore – Islamabad


Archive for the ‘Press Releases’ Category

Emirates reaffirms customer commitment with ramp up of refunds capability

Tuesday, April 28, 2020

Emirates has ramped up its capability to process refunds, reaffirming its commitment to customers and travel trade partners impacted by travel disruptions caused by the COVID-19 pandemic.

With nearly half a million refund requests pending to manage, the airline has taken proactive steps to restructure its backend procedures and boost resourcing to accelerate the processing of refunds. Pre-pandemic, Emirates processed an average of 35,000 refund requests in a month. Now it is gearing up to handle 150,000 per month, and aims to clear its current backlog by early August.

Sir Tim Clark, President Emirates Airline said: “It is a difficult time for us, as it is for all airlines. We are dipping into our cash reserves by being proactive in processing refunds, but it is our duty and responsibility. We would like to assure our customers and trade partners that we will honour refunds, and that we are doing our best to speed things up.

“The situation was dynamic in the early weeks of the pandemic, but we have since re-written our COVID-19 waiver policy into a simple, globally-applied approach that puts customers first. We’ve also proactively contacted those of our customers who had submitted earlier requests for refunds or booking changes, to let them know of the new options available to them.

“We sincerely hope that our customers and trade partners will choose to book and fly with Emirates again at a later time. For those who have opted to hold their tickets or exchange it for travel vouchers, we look forward to welcoming you on our flights again soon. Announcements will be made whenever we are able to resume services.”

Customers who wish to request travel vouchers or refunds can easily do so via an online form on Emirates’ website, or contact their travel booking agent for assistance.

Emirates offers three options to its customers affected by flight cancellations and travel restrictions:

  • Simply keep their existing ticket for up to 24 months, and call to reschedule their flight when they are ready to fly. Emirates has extended this option to apply to any ticket booked on or before 30 June 2020, for travel on or before 30 November 2020.
  • Exchange the unused portion of their tickets for a travel voucher equivalent to the amount paid for their original booking. The travel voucher can be utilised for any Emirates product or service, with no change fees, providing customers more flexibility to reschedule when they are ready to travel again.
  • Refunds. Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties.

Customers who have booked through travel agents should contact their agent for assistance. The same options will apply.

More information on Emirates’ waiver policy, and our latest flight and business information relating to COVID-19 can be found here: https://www.emirates.com/ae/english/help/covid-19/

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Emirates announces first passenger flights post suspension

Friday, April 3, 2020

Emirates has received approvals to carry passengers on certain flights. Effective Monday 6 April, initial flights will commence from Dubai to London Heathrow, Frankfurt, Paris, Brussels and Zurich, with 4 flights a week to London Heathrow, and 3 flights a week to the other cities.

Operating from Dubai International airport Terminal 2 until further notice, these flights will only carry outbound passengers from the UAE. Emirates will also carry belly-hold cargo in directions, supporting trade and communities with the transport of essential goods.

HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman and Chief Executive, Emirates airline and Group said: “These initial passenger services, although limited to travellers who meet the entry requirements set by the destination countries, will be welcomed by our customers seeking to return home to their countries and families. We would like to thank the UAE government and all our partners for their support in ensuring the smooth operation of our flights.

“While we hope to resume full operations as soon as possible, we acknowledge the challenges faced by many cities in dealing with the COVID-19 outbreak. Our network can only be restored with the easing of travel restrictions, and we maintain close contact with all authorities for latest updates. We are working closely with the authorities to resume our services, keeping in mind the safety and wellbeing of our crew and customers at every step of the journey. We continuously review the situation and will announce any additional services as they become available.”

Emirates will operate its Boeing 777-300ER aircraft on these routes, offering seats in Business and Economy class. Flights can be booked by eligible passengers on www.emirates.com. Travel restrictions are in place at these destinations, and travellers are urged to check entry criteria before they fly.

For health and safety reasons, Emirates will operate a modified inflight service programme on these flights. Magazines and other print reading material will not be available, and while food and beverages will continue to be offered on board, packaging and presentation will be modified to reduce contact during meal service Emirates’ Lounge and Chauffeur Drive services will be temporarily unavailable during this period.

All Emirates aircraft will go through enhanced cleaning and disinfection processes in Dubai, after each journey.

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Emirates SkyCargo reaffirms commitment to Pakistan with record transport during testing times

Thursday, April 2, 2020

Amid these unprecedented times in the wake of the COVID-19 pandemic, Emirates SkyCargo continues to underline its commitment to Pakistan by breaking not just one but two records last week to transport essential supplies.

The cargo airline completed an industry record uplift of 62 tonnes in a Boeing 777-300 operating from Karachi to Dubai, surpassing its own previous record of 56 tonnes achieved earlier in the week.

Exports from Pakistan included perishables like meat, fish and vegetables while imports were mainly pharmaceuticals, testing machines, other medical accessories, industrial machinery, drilling equipment and general courier.

Given the current challenges with global air cargo capacity due to restrictions on passenger flights, Emirates SkyCargo continues to ensure that commodities such as food and medical supplies are transported to and from Pakistan with four weekly cargo flights each from Karachi and Lahore. The much needed capacity will help connect and reach essential commodities to places that need them most, keep global supply chains open, and support communities and businesses in Pakistan and worldwide.

In recent weeks, Emirates SkyCargo has transported close to 100 tonnes of relief material, including hospital equipment to Milan, and over 55 tonnes of highly temperature-sensitive pharma to New York. In March and April, the cargo airline will operate nine charter freighters to Budapest to transport face masks and equipment. Emirates SkyCargo is also playing a vital role in transporting food across the Middle East, and its special flights from the subcontinent and Africa are bringing in tonnes of perishables to Dubai and onwards to other destinations within the Middle East.

Nabil Sultan, Emirates’ Divisional Senior Vice President, Cargo said: “In these trying times, we more than ever stand by our commitment for Emirates SkyCargo to act as a conveyor belt for the transport of much needed commodities such as food and medicines and also for flying in equipment, machinery and other components which are vital for business continuity across essential industries in Pakistan. As an extremely agile and customer-focused business, we have been able to establish a new network and schedule for our cargo operations within a very short period of time, utilising lower deck capacity on our wide-body Boeing 777 passenger aircraft which supplement the cargo capacity we offer on our freighter aircraft.

“Additionally, in order to consolidate operations and reduce costs, we have also temporarily shifted all our cargo handling operations to Dubai International Airport (DXB). Taken together, we are making sure that we react more quickly to requests coming in from every part of the globe from our customers.”

Emirates SkyCargo’s new flight schedule for its global cargo operations also includes cargo flights operated on its Boeing 777 passenger aircraft. These flights will offer around 40 tonnes of lower deck cargo capacity per flight and will supplement the cargo capacity being offered on Emirates’ fleet of freighters. These cargo only flights are scheduled to operate to over 30 destinations across the Middle East, Africa, Asia, Europe and Australia with a majority of destinations being served with multiple weekly and daily flights.

From 1 April 2020, Emirates SkyCargo will consolidate all its cargo handling operations at Dubai International airport, temporarily suspending operations at Emirates SkyCentral DWC, the terminal handling its freighters. The move will help streamline cargo operations between its freighters and the new dedicated cargo flights on Emirates’ passenger aircraft.

More details on Emirates SkyCargo’s scheduled operations can be found on the air cargo carrier’s website.

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Keeping WhatsApp Personal and Private

Wednesday, April 8, 2020

With billions of people unable to see their friends and family in person due to COVID-19, people are relying on WhatsApp more than ever to communicate. People are talking to doctors, teachers, and isolated loved ones via WhatsApp during this crisis. That’s why all your messages and calls on WhatsApp are end-to-end encrypted by default to give you a secure place for your most personal conversations.

Last year we introduced users to the concept of messages that have been forwarded many times. These messages are labeled with double arrows to indicate they did not originate from a close contact. In effect, these messages are less personal compared to typical messages sent on WhatsApp. We are now introducing a limit so that these messages can only be forwarded to one chat at a time.

As a private messaging service, we’ve taken several steps over the years to help keep conversations intimate. For example, we previously set limits on forwarded messages to constrain virality, which led to a 25% decrease in message forwards globally at the time.

Is all forwarding bad? Certainly not. We know many users forward helpful information, as well as funny videos, memes, and reflections or prayers they find meaningful. In recent weeks, people have also used WhatsApp to organize public moments of support for frontline health workers. However, we’ve seen a significant increase in the amount of forwarding which users have told us can feel overwhelming and can contribute to the spread of misinformation. We believe it’s important to slow the spread of these messages down to keep WhatsApp a place for personal conversation.

In addition to this change, we are working directly with NGOs and governments, including the World Health Organization and over 20 national health ministries, to help connect people with accurate information. Together these trusted authorities have sent hundreds of millions of messages directly to people requesting information and advice. You can learn more about these efforts, as well as how to submit potential myths, hoaxes and rumors to fact checking organizations, on ourCoronavirus Information Hub.

We believe that now more than ever people need to be able to connect privately. Our teams are hard at work to keep WhatsApp running reliably during this unprecedented global crisis. We’ll continue to listen to your feedback and improve ways for people to share with each other on WhatsApp.

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Emirates Skywards extends support, offers flexibility to members

Wednesday, April 8, 2020

Emirates Skywards, the loyalty programme of the world’s largest international airline, is supporting its 27+ million members by understanding their needs, relaxing policies, adding flexibility, and including extensions – in short, giving members the reassurance they need during the global pandemic.

Emirates Skywards is supporting its 27+ million members

Retaining tier status

Emirates Skywards Silver, Gold and Platinum members with a tier review date prior to 1 March 2021 will retain their current status with just 80% of the usual travel requirements. This means Silver members now need to accumulate only 20,000 tier Miles, Gold members 40,000 and Platinum 120,000 to retain their status.

Extending tier status

Emirates Skywards Silver, Gold and Platinum members, who are unable to retain their existing tier during status reviews that fall between March and September 2020, will have their status automatically extended until 31 December 2020.

Extending Miles validity

Members who have Skywards Miles expiring soon needn’t worry – the loyalty programme has extended their validity until 31 December 2020. Skywards Miles can be redeemed up to 11 months in advance across an extensive range of rewards, including flight tickets on Emirates and partner airlines, flight upgrades, hotel stays, and money-can’t-buy experiences. As an example, in April members can use their Skywards Miles to book an Emirates flight ticket for travel in March 2021.

Dr. Nejib Ben Khedher, Divisional Senior Vice President Emirates Skywards said: “Emirates Skywards is closely monitoring the situation unfolding worldwide – and we’re with our members every step of the way. We understand our members may be anxious about retaining their status or about the validity of their Miles, and we have relaxed our policies to reassure them during this global crisis – they now have one less thing to worry about. The changes and details of these relaxed policies may not immediately reflect in our members’ ‘My Account’ section of emirates.com, and we ask for their understanding and patience during these unprecedented times for all airlines. Meanwhile, we urge everyone in affected cities to stay home and stay safe.”

While staying in and working from home, members can still earn Skywards Miles on their everyday online purchases by using their Emirates Skywards co-branded credit cards to bank their Miles for future flight rewards. More information is available on the Skywards section of the Emirates App and www.emirates.com/skywards.

The Emirates Skywards team is working 24×7 behind the scenes to support its 27 million members with their queries and concerns, and also on a range of attractive new offers and products that members will benefit from once Emirates’ services are back on track.

About Emirates Skywards

Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has more than 27 million members. The programme offers four tiers of membership: Blue, Silver, Gold and Platinum, with each tier earning exclusive privileges. Emirates Skywards members earn Skywards Miles with partners ranging from airlines, hotels and car rentals to financial, leisure and lifestyle brands. Skywards Miles can be redeemed for an extensive range of rewards, including flight tickets on partner airlines, flight upgrades, hotel stays, tickets, hospitality at sporting and cultural events, tours and money-can’t-buy experiences. Visit www.emirates.com/skywards

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Asiatic Public Relations Network shortlisted for prestigious international award

Monday, April 13, 2020

Asiatic Public Relations Network (Pvt.) Ltd – APR, one of the oldest and most experienced PR agencies in Pakistan, was shortlisted for the prestigious Gold Standard Awards 2019, in the Issues Management and Crisis Communications category. APR is the only agency from Pakistan which was short-listed in any of the categories for the 2019 Awards.

Organised by Hong Kong based organization, Public Affairs Asia, Gold Standard Awards are held annually to recognize the best public relations practitioners across the region, which include achievements by agencies, corporations, NGOs and governmental agencies across 25 categories. More than one hundred of the region’s most senior practitioners form the jury, to first shortlist entries and then to select the final winners, out of more than 250 entries that were received from countries all over Asia-Pacific.

Sharing his thoughts on this distinction, Zohare Ali Shariff, CEO of APR stated, “Being short-listed is indeed a singular honor, not only for our agency but also for Pakistan, even if we finally are not declared as the category winner. This is international recognition that is merit-based and transparent, and not one of those pay-to-win award schemes which seem to have proliferated in recent times. Issues and crisis management and communications is one of our greatest strengths, and this area of public relations has assumed even greater importance these days with the COVID-19 global crisis, which has deeply impacted businesses.”

Previously APR was the winner of the Social Media Campaign category, of the 2016 Gold SABRE Awards South Asia, for its entry: The Coca-Cola Book Bank, a unique PR activity conceived and executed by the agency for its client, Coca-Cola Pakistan, and which targeted collecting donation of books from the public, to be given over to students of schools operated by The Citizens Foundation (TCF) and other NGOs for less privileged children. The campaign was actively promoted on the social media and had received an overwhelming response.

Established 28 years ago in 1992, APR had emerged as a sister concern of Asiatic Advertising (now JWT Pakistan), one of the pioneers of the advertising industry in the country. Today APR is one of the largest and most experienced PR agencies in the country, affiliated with the global PR firm, Hill + Knowlton Strategies. It has offices in Karachi, Lahore and Islamabad, and representatives in Quetta, Multan and Peshawar. APR is the retainer PR agency of some 16 leading national and multinational companies and non-profit organizations, active in diverse fields like food & beverages, communications and technology, chemicals and fertilizers, banking and insurance, transportation and aviation a and retail trade and online marketplace. Its latest retainer client is Facebook.

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Emirates puts customers first in COVID-19 waiver policies

Wednesday, April 15, 2020

  • Simplifies waivers and refunds policy with one unified approach worldwide
  • Eases concerns about pre-booked summer travel by extending waiver policy to tickets issued before 31 May 2020, for travel before 31 August 2020
  • Offers three options: Keep your ticket for 760 days; exchange ticket for travel vouchers valid for up to 2 years; full refunds on unused vouchers or ticket

Putting customers first, Emirates has updated its COVID-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets.
Adnan Kazim, Emirates’ Chief Commercial Officer said: “The travel and airline industry have complicated rulebooks for how fares, re-bookings or refunds are applied, which also differ depending on market regulation. We understand that explaining and unravelling all of that is confusing and frustrating for customers. The COVID-19 pandemic is unprecedented for everyone, and we’d like to thank our customers and trade partners for their patience, understanding and support as we worked through this period to ensure our policies are not only customer-friendly but also in line with regulatory requirements.

Emirates puts customers first in COVID-19 waiver policies

“We sincerely hope that our customers will choose to rebook and fly with us again at a later time, and that is why we’re offering up to two years validity on their current tickets, or travel vouchers which can be redeemed for any Emirates product or service. Any fees for making a change to the tickets will be waived for tickets issued till 31 May 2020 for travel up to 31 August 2020. However, if they would still like to opt for a refund, we will process that. We would just like to seek our customers’ understanding that refunds will take time as we have a significant backlog to manage.”

Emirates is offering three options to its customers affected by flight cancellations and travel restrictions:

1 – Keep your ticket: all Emirates tickets booked before 31 May for travel up to 31 August will be automatically extended for 760 days. Customers holding such tickets can be assured their tickets will be honoured, and they can rebook when they decide to travel.

Whenever they are ready to travel again, within two years from the day their ticket was originally issued, they simply need to contact Emirates or their travel agents to reschedule their flight. Their ticket will be accepted for any flight to the same Emirates destination or to another city within the same Emirates region with no fees for changes. Those who wish to rebook their ticket to travel to another region can also do so – Emirates will not charge reissuance fees, only any applicable fare difference.

2 – Request a travel voucher: Travel vouchers are valid for one year from date the voucher was issued, and can be extended for a second year. The voucher can be used for any Emirates product or service, which means customers can use it to offset charges for flights to any destination in any cabin class, or other services. No change fees apply to this voucher, so customers will have more flexibility to reschedule when they are ready to travel again.

3 – Refunds: Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties.
Emirates has also made it easy for customers to request these options online through a simple form.
For more information, or to apply for any of the above options, customers can visit emirates.com. Customers who have booked through their travel agents should contact their agents for assistance – the same waiver policies will apply.

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Keeping Pakistanis Safe and Informed about the Coronavirus

Friday, April 17, 2020

We’re working to keep Pakistanis, and everyone globally, safe and informed about the recent outbreak of coronavirus. Four areas we’re focused on: making sure everyone has accurate information, stopping misinformation and harmful content, supporting health experts and relief efforts, and supporting local governments, communities and businesses.

Facebook is working with the Pakistani government, communities, and businesses – both large and small – to amplify the power of digital technology to navigate this challenging time. Here’s an overview of our work and shortcuts to more information. We’ll continue to share updates as we have them.

Making sure everyone has accurate information

Anyone who searches for information related to the virus on Facebook and Instagram is shown educational pop-ups on top of search results connecting them to health authority and health organizations including the World Health Organization (WHO). We’ve launched these globally over the last few weeks in all languages on Facebook and Instagram, directing people to those health expert authorities and organisations.

In Pakistan, we are working with the Ministry of National Health Services, Regulations & Coordination (NHSRC) and world organisations such as WHO and UNICEF to provide accurate information about COVID-19. Anyone who searches for information related to the virus on Facebook or Instagram will be shown educational pop-ups on top of search results connecting them to expert health organizations including the World Health Organization (WHO) and the NHSRC.

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Over the past month, we notified millions of people on their News Feed with posts directing them to local health authorities on Facebook for further information about the Coronavirus.

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More recently, Facebook launched a Coronavirus (COVID-19) Information Center on the platform to act as a central hub for people to find information and resources from trusted health authorities such as the NHSRC, as well as actions they can take to stay healthy and support their family and community.

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Also, we’re incredibly inspired by how people are using Facebook to support their local community. To amplify these efforts, we launched Community Help, a destination for people to help their neighbors most impacted by COVID-19. Through Community Help, people can either request or offer help to their neighbors and donate to fundraisers for relief efforts. For example, people can use Community Help for everything from delivering groceries to elderly neighbors to volunteering to distribute food through local food banks. Community Help is accessible via the Coronavirus (COVID-19) Information Center or through here facebook.com/covidsupport.

WhatsApp also launched a WhatsApp Coronavirus Information Hub to provide simple, actionable guidance for health workers, educators, community leaders, nonprofits, local governments and local businesses that rely on WhatsApp to communicate. The hub also offers general tips and resources for users around the world to reduce the spread of rumors and connect with accurate health information.

Stopping misinformation and harmful content

Globally and also in Pakistan, our third-party fact-checkers are continuing their work reviewing content and debunking false claims that are spreading related to the coronavirus. When they rate information as false, we limit its spread on Facebook and Instagram and show people accurate information from these partners. We also send notifications to people who already shared or are trying to share this content to alert them that it’s been fact-checked.

We will also start to remove content with false claims or conspiracy theories that have been flagged by leading global health organizations and local health authorities that could cause harm to people who believe them. We are doing this as an extension of our existing policies to remove content that could cause physical harm.

Globally and in Pakistan, we temporarily ban advertisements and commerce listings, like those on Marketplace, that sell medical face masks. We already prohibit people from making health or medical claims related to the coronavirus in product listings on commerce surfaces, including those listings that guarantee a product will prevent someone from contracting it. We also have a dedicated channel for local governments to share listings they believe violate local laws. Our teams are monitoring the COVID-19 situation closely and will make necessary updates to our policies if we see people trying to exploit this public health emergency.

Supporting local governments, communities and businesses

Government

Globally, we’re helping governments and emergency response organizations more easily communicate with their communities. Many governments have used Facebook to share critical information with their communities about this fast evolving situation.

In Pakistan, we helped NHSRC in boosting key messages about COVID-19 on our platform. Similarly, with the support of Facebook and Botsify.com, the NHSRC launched an automated Messenger Experience in English and Urdu to help people determine if they need to be seen by a doctor for coronavirus, and get the latest updates on the number of cases and regions affected by the coronavirus. It also helps people find labs nearby and provides answers to the most common questions about the coronavirus.

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Similarly, WhatsApp has also partnered with NHSRC to launch a [Corona Helpline پاکستان گورنمنٹ کورونا ہیلپ لائ ,at [+92-300- 1111166] on WhatsApp in 6 local languages (including Pashto, Sindhi, Punjabi, Baluchi and Kashmiri). The  automated ‘chatbot’ service allows citizens to get answers to the most common questions about Coronavirus from the Ministry of Health 24 hours a day. The service will provide information on topics such as Coronavirus prevention and symptoms, the latest number of cases, and other health information. To use the free hotline on WhatsApp, simply save the number +92-300- 1111166 in your phone contacts and then text any messages in a WhatsApp message to get started. A set of menu options is then presented which the user can choose from and then be sent relevant guidance from the Ministry of Health  for further information.

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Businesses

While the health and safety of people are our top priority, the impact of this pandemic is being felt in our communities around the world – and the heartbeat of these local communities is small businesses.

We’re focused on making it easy to find help, training and support from our teams. We made it easy to find resources that we – and the healthcare community – have available through our Business Resource Hub: www.Facebook.com/resource. In Pakistan, we are hosting webinars to educate clients about the changes in the user behaviors during COVID-19 to help them pivot their strategy during this period.

Messenger had also launched a Messenger Coronavirus Community Hub with tips and resources to keep people connected to their friends, family, colleagues and community, and prevent the spread of misinformation.

Communities 

To empower the local startup community during this difficult time, we’ll be conducting weekly online sessions, to equip early-stage startups with the necessary training and tools to scale their business ideas into investable companies. This is part of our Startup Circles bootcamps, which will run across three cities in Pakistan – Lahore, Islamabad and Karachi, and give startups the opportunity to learn from domain experts who will cover a range of relevant topics such as Product Market fit and Customer Discovery. We’re currently calling for applications for startups to join a community of like-minded entrepreneurs where they can share learnings and find support.

Similarly, over the past few weeks, we’ve partnered with local broadcasters and influencers such as Faiza Saleem, UrduPoint and Hum TV to bring informative video content surrounding COVID-19 that is entertaining yet educational to the Pakistani audience. These videos cover some of the hardest hitting topics related to COVID-19 today as well as the lighter topics, such as home workout videos that Pakistanis can do during this period.

You can learn more about our work in response to the COVID-19 outbreak in this link.

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Emirates becomes first airline to conduct on-site rapid COVID-19 tests for passengers

Friday, April 17, 2020

Emirates in coordination with Dubai Health Authority (DHA) will be introducing additional precautions. Passengers on today’s flight to Tunisia were all tested for COVID-19 before departing from Dubai. Emirates is the first airline to conduct on-site rapid COVID-19 tests for passengers.

The quick blood test was conducted by the Dubai Health Authority (DHA) and results were available within 10 minutes. This test was conveniently done at the Group Check-in area of Dubai International Airport Terminal 3.

Emirates becomes first airline to conduct on-site rapid COVID-19 tests for passengers

Adel Al Redha, Emirates Chief Operating Officer said: “The testing process has gone smoothly and we would like to take this opportunity to thank the Dubai Health Authority for their initiatives and innovative solutions. This would have not been possible without the support of Dubai Airport and other government authorities. We are working on plans to scale up testing capabilities in the future and extend it to other flights, this will enable us to conduct on-site tests and provide immediate confirmation for Emirates passengers travelling to countries that require COVID-19 test certificates. The health and safety of staff and passengers at the airport remain of paramount importance.”

HE Humaid Al Qutami, Director-General of the Dubai Health Authority (DHA), said: “We are glad to work with Emirates on the successful implementation of rapid COVID-19 testing at the airport for departing travellers. To tackle COVID-19, we have been proactively working with various governmental organisations and the private health sector and we have implemented all necessary measures from public health protection to provision of high-quality health services in line with the latest international guidelines. We believe strongly that the most effective solutions require close partnerships with other public and private sector organisations.”

The airline’s check-in and boarding formalities have also been adapted with social distancing in mind. Protective barriers have been installed at each check-in desk to provide additional safety measures to our passengers and employees during any interaction. Gloves, masks and hand sanitisers have been made mandatory for all employees at the airport.

Passengers are also required to wear their own masks when at the airport and on board the aircraft, and follow social distancing guidelines.Emirates has modified its inflight services for health and safety reasons.

Magazines and other print reading material will not be available, and while food and beverages will continue to be offered on board, packaging and presentation will be modified to reduce contact during meal service and minimize risk of interaction. Cabin baggage are currently not accepted on flights. Carry-on items allowed in the cabin are limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance.

All Emirates aircraft will go through enhanced cleaning and disinfection processes in Dubai, after each journey.

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